What courier do you use for deliveries?

We use Tracx and our own courier service to send our PAK orders.

How long does it take for home delivery?

Lahore: PAK: 24-36 hours
Pakistan: 2-4 business days

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain onlinepsh.com to your safe senders list.

Can I collect from a local store?

We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.

Can I track my item?

The feature is underway and will be live very soon. For the time being, you can contact our customer support to get real time order updates.

Can someone else sign for my delivery?

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

I'm new, how do I order?

At Pegasus Stock House we go to great lengths to ensure your shopping experience is as easy and secure as possible.

You can select any item from our vast range of stocks, once you find your item. Please click on Add to cart and proceed to checkout once you are done shopping for your items. On checkout, please provide all required information and proceed to place order!

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.

Which credit cards do you accept?

We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

Feature will be added soon.

What currencies can I use?

Depending on the eurocarparts.com site, the currency will either display GBP or Euros.
French customers can shop at www.eurocarparts.com/fr_fr, currency in Euros.
German customers can shop at www.eurocarparts.com/de_de, currency in Euros.

How do I apply a promotional code?

You can add a valid promotion code in the Basket.

Can I use a different payment method?

You can contact us if your preferred method isn’t available. We also accept COD and prepaid bank deposits.

Where is my order?

Most of our deliveries are sent via courier and we will send you an automated email with the tracking number(If applicable) of your order. You can also find the tracking number on your order in My Account

You can always contact our customer support for real time order tracking.

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Why does my order state available, and then find out I have to wait extra days for delivery?

We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area

You can also contact customer support for real time updates.

I have a new email address, and I am unable to reset my password. How do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

How do I return an item?

For information on returning an item please contact us.

What do I do if I have received a damaged item?

You can get your items changed if you have received a faulty item. Please send us the details and our team will arrange an exchange.

How do I make a complaint?

If you are not happy about any service we offer or you have a general comment, feel free to write to us on support@onlinepsh.com.